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FREQUENTLY ASKED QUESTIONS

I only want cover for 1-2 weeks can I buy a short term membership?

Our plans make the most sense for regular travellers, or people who will take trips of more than 30 days. We currently only sell annual memberships which helps to keeps the cost competitive

Can I buy mulitple memberships?

We are happy to put together custom plans for groups or companies. Our standard plans allow for 2 adults and 3 children but we can also cater for larger families.

What influences the pricing?

Our prices are fixed at US$217 for adults and US$100 for Children up to age 16. This is an annual cost for up to 90 days travel at a time.

I need to make a claim on the Travel Insurance – what do I do?

We have a copy of the claim form here 

Please note that the Policy is in the Name of Hong Kong Wellness Ltd – this goes in the field “Name of the insured” the next field which says “Name of Claimant” is where you put your name.

You can send the claim directly to Allied World but we are happy to facilitate if you send it to us at enquiry@aimviva.com

What is RFID?

Radio Frequency Identification is the use of radio waves to read and capture information stored on a tag attached to an object. A tag can be read from up to several feet away and does not need to be within direct line-of-sight of the reader to be tracked.

RFID is useful for tracking items through shops ,or even airports and can be used to facilitate the reading of coded information for example from your credit card or Passport.

How much cheaper is Flexiroam than normal roaming?

That depends on your home territory. In Hong Kong typical roaming charges are HK$138-HK$168 per day. If you haven’t signed up for a roaming day pass then charges can quickly escalate. With Flexiroam typically 100Mb which should last the average user for a day is between US$1-2. If you need more data it is easy to top up.

Is the Flexiroam sticker safe to use?

Flexiroam have over 1 million SIM cards in circulation. The system is safe and efficient.

What is covered by the travel insurance?

This is all documented on the Benefits page and in the welcome pack that all new members receive. All the usual travel insurance benefits are covered and the level of cover is generous by Hong Kong standards

Policy Summary

Policy Details

Should I still buy additional cover?

We think the level of cover we have provided should be sufficient but if you are travelling with specialist equipment such as camera or sports gear then you may want to speak to an insurance advisor.

Can I buy insurance cover for my family?

We are considering creating a family membership but have not yet done so. Insurance is only one of the benefits of joining the Aimviva Travel Club and we would need to get the balance right to make this work.

How much does membership cost?

We charge HK$1688 per year, which is around is US $217 or £170. We believe this is an excellent value for the benefits we have sourced.

Why can we not have one card with all the benefits on it?

The breadth of benefits we provide prevents us doing this. The SIM card would need to be separate, and some of the benefits are provided through apps whilst some are physical products that we need to post to you.

Can I buy the individual elements of the Aimviva Travel Club Separately?

We can provide any of the benefits as market rates with the exception of the Travel Benefits provided by Flight Centre and the Travel Insurance both of which are available exclusively to our members. If you would like to buy luggage tags, SIM cards, or additional passport wallets please let us know by email using enquiry@aimviva.com.

How long does it take for my membership to start?

Membership starts at 12:01 on the next working day after your application is accepted. It may take a couple of days for your welcome pack to arrive but your travel insurance will be valid immediately.

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