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How long does it take for my membership to start?

How long does it take for my membership to start? Membership starts at 12:01 on the next working day after your application is accepted. It may take a couple of days for your welcome pack to arrive but your travel insurance will be valid...

Why can we not have one card with all the benefits on it?

Why can we not have one card with all the benefits on it? The breadth of benefits we provide prevents us doing this. The SIM card would need to be separate, and some of the benefits are provided through apps whilst some are physical products that we need to post to...

How much does membership cost?

How much does membership cost? We charge HK$1688 per year, which is around US$217 or £170. we believe this is excellent value for the benefits we have sourced. Note that this FAQ is static for the latest pricing please check the Pricing...

Can I buy insurance cover for my family?

Can I buy insurance cover for my family? Yes we have pricing for up to 3 children with one or 2 adults. If your needs are not met by this please email enquiry@aimviva.com and we will create a package for your...

Should I still buy additional cover?

Should I still buy additional cover? We think the level of cover we have provided should be sufficient but if you are travelling with specialist equipment such as camera or sports gear then you may want to speak to an insurance...